Policies

 Substitution Policy:         Seasonal conditions and supply of flowers may affect our ability to fill your order as

                                                requested. In this case reasonable substitutions will be made, such as the same type of

                                                flower in another color, or if it is an arrangement of specific colors (ex: pink and white)                                                         then we would use only pink and white flowers of another type with similar value

                                                to fill your order. If the container pictured is not available we will use one as similar

                                                as possible.

 Delivery Policy:                 All orders are subject to a delivery charge based on the zip code of the delivery area, plus state sales tax at the rate of 8.25%. All orders received by 1 p.m. CST, Monday thru Friday can be delivered same day.  If the order is received after 1 p.m. it will receive next day service or you may call for availability for same day delivery (940-566-1963). Saturday orders must be received no later than 12 p.m. Sunday delivery is not available.  Orders outside our delivery area will be filled by a florist serving that area and will incur a delivery charge and an additional $5.95 wire service fee. Prices for products outside our delivery area may vary slightly and are subject to the filling florist's availability. We will do our best to insure that your order is delivered in a timely manner.

                                                A recipient phone number is required.

                                                Home Deliveries: In the event that no one is home we will call the recipient to notify them and hold the delivery. Per special instructions we can leave it with a neighbor ort on the porch if weather permits.

                                                Business Deliveries: If the person is not at that location on the delivery day, but will return the following day the delivery will be left at the business. Otherwise we will attempt to get further instructions for a delivery day.

                                                Hospital Deliveries: Due to privacy laws, please include a room number if possible and the recipient's legal name. Deliveries are not allowed in ICU. Deliveries can be left at the ICU nurses' desk for family members if requested.